We guarantee that you will receive your shipment how you ordered it.  Some products have their own and different guarantee and is noted on the item description. 

In order to minimize the mortality possibility of your shipment, please have someone home to receive the package. If no one will be home, then please have your package shipped to your place of work or to a friends house.

In the event your order does arrive dead, we may choose to add the amount lost to your next order or ship out a replacement order for $4.95.

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Delivery details will be provided in your confirmation email.

Currently we ship exclusively through USPS

Over the many years of shipping live insects, we know that when the temperatures are 25 degrees or lower, the chances of insects surviving shipping diminishes.

If you are in dire need for food for your reptile and the temperatures are cold, try wax worms, mealworms, and/or black soldier fly larvae.  All of these products tend to ship well in cold temperatures.

Due to the nature of the product we sell. Shipping internationally can put the lives of the insects at risk. So to put product quality first we only ship within the Continental US.

We ship orders out Monday through Friday. We will ship non perishable items every business day. We will only ship live insects when USPS can deliver the insects without holding the shipment over the weekend.