Refund policy

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as live insects or plants) and custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

If your temps are below 55° or above 85° and you hadn't elected to have your package held for pickup; we will replace the item and ask that the customer pay for shipping costs the first occurrence only.  No credit or replacement will be honored on subsequent occurrences.