Shipping policy

We offer 100% live delivery guarantee policy when either:

Your temperatures are between 55° and 85° on the day of delivery to your home or if you have your package held for pickup when your temperatures are below 55° and above 85°.  

Please allow your order 3 hours at warm room temperature to recover from the shock of temperature changes in shipping before reporting it as DOA.

Claims must be made within 24 hours of the package being marked "delivered" by the carrier, claims made after 24 hours will not be honored.

We will offer one replacement order according to the terms above, if the replacement item arrives DOA we will offer store credit for the cost of the product only.

We will offer NO refund or replacement for refused packages under any circumstances.

We monitor for abuse of our liberal replacement policy, any abuse will result in your account closure and ban from our store.  We reserve the right to refuse or cancel an order for any reason including avoiding fraud and/or account abuse.